"Jasmine has told me that she has now settled and that she can move on with her life.
I would just like to write a brief note of genuine heartfelt thanks from all of us involved. Your company was recommended by a good family friend who works in the BH1 postcode area, at a time when most of us were either in shock or at a loss about how to proceed.
From our very first communication, and the day of your visit to Jasmine's Mum's house, you have been thoroughly professional whilst being incredibly caring. You personally, no doubt with the assistance of your team, have allowed Jasmine the opportunity to recover at her own speed, with the assistance of the full spectrum of the medical world, to a point where I honestly believe that she is in a better state mentally and confidence-wise than she was even before the accident.
I would have no hesitation in recommending your Company to anyone unfortunate enough to find themselves in a similar situation.
It is common for people who are expert in their field to state that "I was only doing my job" - well, in this case, I am very glad that it was you who handled Jasmine's case.
With many Kind Regards
John & Paula Gerken"