For some of us a visit to the shops is a pleasure, for others a chore – but one way or another we all need to shop, if only for life’s essentials.
In fact, a large number of accidents occur in supermarkets and other shops, and many of these incidents result in injuries serious enough to warrant a claim for compensation.
When can we help?
Our expert personal injury claims team is experienced in helping unfortunate shoppers who have fallen victim to an accident while out shopping. It is not unusual for rain, inefficient cleaning or a freezer malfunction to cause shoppers to slip, trip or fall on a store’s wet floor, or on a floor made slippery by dropped items, for example.
Goods that have been incorrectly balanced on high shelves and other display units, loose signage, sharp or protruding objects in customer-accessible areas, damaged shopping trolleys, dilapidated buildings or poor fittings maintenance can all lead to accident and injury, while automatic doors, lifts and escalators can be dangerous to use if not kept in good working order.
If you have been hurt in a shop or supermarket accident that was not your fault, our legal team will help you claim the financial compensation you deserve. At every step, we will explain your choices in plain English to ensure you remain in control and up-to-date with the progress of your claim.
Who is responsible for preventing shop and supermarket accidents?
It is the responsibility of whoever runs the shop to keep customers safe so, depending on the situation, it is likely that the blame lies either with the owner of the premises or with the management team. As with all publicly accessible buildings, managers not only have a responsibility for ensuring the fabric of the building is safe, but are also legally responsible for the safety of the entire premises including outside space such as car parks, and can be held liable for any inappropriate or dangerous behaviour on the part of their staff.
And if the goods you have purchased cause injury or illness – food-poisoning, for example – we can help you make a product liability claim against the item’s manufacturer or producer, or the retailer who sold it to you, whichever is the most appropriate under the circumstances.
Always on your side
Our dedicated personal injury lawyers are approachable and understanding, and we are committed to putting our wealth of knowledge to work in your best interests, wherever you live in the UK. Our advice is of the highest quality and our client-focussed bespoke services are second-to-none.
As a valued client of our top-flight full-service law firm, you will also have access to a wide range of legal and financial expertise including will-writing, investment advice, tax planning, and family law so there is no need to shop around when next you need help and advice from a dependable lawyer – you can be sure our professionals are always on your side.
Getting started
If you have been injured in a shop or supermarket accident, or you would like to get in touch for an informal, no-obligation initial chat, contacting us is easy. Simply click on this link, write to us in confidence at info@georgeide.co.uk or call our Chichester offices on 01243 786668 or contact our specialists directly.
George Ide LLP. We’re on your side
Client Testimonials
Following a traumatic motorcycle accident, I found myself in unfamiliar territory and in the need of a personal injury lawyer. From my first phone call to George Ides, I was in no doubt that they would be best team to handle my case, guiding me not only through the legal but also the rehabilitation process, I was always in good hands. Paul is a consummate professional, incredibly thoughtful and compassionate, but at the same time ensuring that I had the best advice and in a timely manner, a heart felt thank you, Paul.
Kate ButtrissPaul Fretwell has been our solicitor now for 8.5 years and has been dealing with the case for AB (our son) who sustained a head injury in 2012 due to a car accident.
Over the years we have come to rely on Paul’s expert opinion and knowledge of brain injuries to help us understand A’s behaviours and needs.
Paul has been a massive support to us and our whole family since A sustained life changing injuries, as you can imagine, it has been an uphill battle for us and we had no idea or understanding of the challenges to come or how to even start to put in place all the support A needed and still needs today.
A now has his Support Worker, D that Paul put in place, which to be honest, has been a godsend to the family and A. A has a great relationship with D, and we will be eternally grateful. D helps A with day to day challenges that most people take for granted and A now feels D is a friend as well as his mentor and “life coach”. A also has an OT that visits his home to check he is doing ok and guide him in day to day tasks etc.
Paul has always been a phone call away at any time, he is very patient and understanding, his friendly approach to the whole family means we feel we can be very open and frank with him. Although all the legal “jargon” is very hard for us to understand, Paul is and has always been massive support, he explains in detail every word and meaning and why certain steps need to be taken to help A’s case.
We will always be eternally grateful to Paul and George Ide Solicitors.
See ReviewHow can I just say thank you, if I say it a hundred times it wouldn’t be enough. What you have achieved is unbelievable, I never imagined the compensation would amount to anything like that, if you recall, I once asked you if I might get another £27.000 making a grand total of £100.000, than I truly thought I could possibly get between £150.000 and £200.000 and I’d have been happy, so you can imagine how shocked and thrilled I was when the figure was doubled.
When I left your offices I was almost in tears, it didn’t feel right saying goodbye, I felt like I was saying goodbye to a friend, which I feel you’ve been. I don’t know how I’d have got through the last couple of years without your input, I didn’t even know I was entitled to compensation until you told me, which also means no rehab either. I can’t begin to imagine the mess I’d be in now.
I will be eternally grateful Paul for all you have done.
Best wishes
Sue“There are no words to adequately express my gratitude to you, and all the other members of the team who supported you, for what you have achieved for [my daughter]. You should all be so proud of what you have done and Thank You from the bottom of my heart.”
Mrs LI contacted George Ide LLP by recommendation when my husband was involved in a severe accident as a pedestrian almost 4 years ago. In the very early days Paul Fretwell visited us at home and was an immense support through what turned out to be a very difficult case. Paul immediately knew my husband’s injuries were life-changing and throughout he dealt with it in the most holistic way possible, including instructing the best counsel and experts, to ensure the most positive outcome for us.
Paul takes a practical and pragmatic, but supportive approach. For the duration of our claim he was unfailingly responsive, always communicating legal detail clearly and concisely, which was important given my husband’s cognitive restrictions and fatigue issues. We would absolutely recommend Paul and George Ide LLP to anyone dealing with the legal aftermath of a severe accident.
I just wanted to say a massive thank you for guiding and supporting my friends through to this conclusion over the last 3 years. The early days were incredibly tough for them as you know and your calm reassuring presence has been one of the main reasons they were able to cope, especially back then. You’ll have learnt that R is a very tough and determined character, but I know they’d have struggled without your help.
Living abroad and unable to help them as much as I would have liked, it’s been so reassuring to continually hear how confident they’ve been in your ability to resolve this for them, right from the word go. I know I was very happy in my own mind that they’d got the right person on their side, after I spoke to you on the phone.
So, thank you again for all the time and effort you’ve put into getting them this result… for always being available to speak to them, even when you were supposed to be on holiday, for steering them through the hardest times and the quagmire of the courts. You’ve made such a difference for them and seeing R getting on with life with such a positive attitude that I’m not sure I would have been able to replicate, had it happened to me; is extremely satisfying as well as inspirational.
Rich JMy daughter and I are extremely lucky to be alive after an awful road traffic accident on the M1 motorway 3 years ago. I had some severe injuries and fortunately I’ve recovered very well (although not without some life altering effects). My good fortune continued when I engaged George Ide solicitors to help with a personal injury claim a few weeks after I was released from hospital after almost 2 months.My dealings with the company have been outstanding in terms of professionalism, thoroughness and sensitivity. I feel that partner Paul Fretwell and his very capable team have worked extremely hard on my case. They achieved a successful and stress-free outcome for which I’m very grateful. I am most appreciative of the kindness and support shown to me throughout the time Paul and his colleagues advised, guided and helped me through what could have been a much more traumatic process without them. I would not hesitate in recommending George Ide solicitors to anyone who needs assistance with a personal injury claim. Paul Fretwell in particular is someone I have great confidence in and his diligence is exemplary. Many thanks once again Paul!
See ReviewWe thought that we needed to write to you to express our deepest thanks for the way that you personally and all of the staff involved with you carried out the whole case from beginning to end.
We hope that you can convey our thanks to them on our behalf. The background people are often overlooked, but we feel that we had the best team available playing for us on all levels.
We thought that we needed to write to you to express our deepest thanks for the way that you personally and all of the staff involved with you carried out the whole case from beginning to end.
The background people are often overlooked but we feel that we had the best team playing for us on all levels.
Thank you for looking after me and my case. Not just a solicitor, you were a supporter and friend from the off. I felt that you ‘got’ me and understood where I was coming from. The very unexpected payout takes a lot of worries away, thank you.
SBI would like to say a huge thank you to Paul (with the fantastic assistance of Karen and Lizzy especially) for the support and kindness throughout my claim as well as the superb outcome that he obtained for me. I am in no doubt that I would never have achieved the result without the dedication, experience and can do attitude of Paul and the team. Their caring attitude, sensitivity and professionalism shined throughout the entire process. Despite the other side initially denying liability, Paul fought tirelessly on my behalf, to ensure they provided what they should do, thus allowing me to get back to as near a normal life as quickly and safely as possible. Right from the first point of contact (and I first met Paul from my hospital bed), the service was outstanding and second to none, the communication was excellent, and I was never in doubt as to what was happening, and why. I truly believe my subsequent recovery is down to the fact that I was guided so well by Paul and his team, and him obtaining the opinions of the experts he did. The support was amazing, as was the end result, which has ensured I am able to continue to press on with my every day life without worry of what lies ahead, despite the disability I now have. I really cannot recommend Paul and is team enough, I would suggest to anyone that is in need of a personal injury solicitor to give Paul a call, it really would make all the difference.
Rusty Brown.I don’t have enough words to describe how helpful, professional and supportive you have been, at a very stressful time for me. I feel really lucky to have had you as my solicitor. Your service was superb; it just could not have been better.
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